Twist Tours COVID Statement

We offer services that are an essential part of the real estate selling process. In the current COVID environment, we have the following requirements while we provide these services.

We request access to the property by:

  • Combo Box
  • Supra Access with CBS Code
  • Key Hidden in a Location
  • Door Unlocked or Key under the Mat

We request no human contact (no one can be in the home at the same time as us)

  • Why is this?
    • Reason 1: If anyone were present and either your sellers or the photographer gets sick we will have to stop providing services.
    • Reason 2: If you ordered a floor plan or 3D Tour, the scan process is fast-moving and we can’t be inhibited by moving people/pets around – any movement or delay in the process causes issues in the rendering and with the photographer’s schedule
  • We realize this can be disruptive for the sellers, but necessary for the safety of everyone involved and will also allow us to complete the job efficiently so they can return home.
  • If homeowner or tenant attendance cannot be avoided, all persons will remove themselves from the property during the photoshoot. The photographer can text them when they are done if you would like to supply a phone number.
  • If the photographer arrives and people refuse to leave the house, the photographer reserves the right to cancel the shoot and there will be a $75 after arrival cancel fee.

We are career professionals. We can perform the shoot in an expert manner without people in attendance. All that you need to do is make sure the property is ready for the photoshoot – use our How To Prep for a Photo Shoot guide to assist with this!

We are here to provide the safest experience for everyone and that means a contactless experience for the photographer, agent, and the seller. We must be vigilant and follow these simple procedures to keep business moving forward in the Real Estate Industry.

For everyone’s safety, we ask that if you have sellers who are not feeling well to reschedule your appointment for a later date. This includes anyone with symptoms of fever, chills, cough, and shortness of breath.

This policy remains in place until further notice.