Twist Tours LLC Service Agreement
- By ordering services from Twist Tours LLC, you agree to the following Service Agreement for Digital Imagery, Graphic Design and Tour Products:
- Cancellation Policy:
- Twist Tours respects that homes may not be ready for shooting as expected when the tour was scheduled. As soon as you become aware that a home is not ready as scheduled, call the Twist Tours office at 512-428-6851 so we can notify the photographer and set up another appointment time.
- PLEASE NOTE – A $35.00 fee will apply on jobs cancelled within 24 HOURS of their appointed time, or if the photographer is unable to gain entry/shoot a home. (i.e. lockbox not working, key missing, etc).
- Weather Policy:
- If the weather threatens to prevent photography, it is the Realtor®'s decision to continue or to reschedule. If the agent decides to continue the photography session, please know that outside shots will not be done under unfavorable weather conditions. The charge to come back to shoot the exterior will be assessed according to the amount of shots to be taken.
- Payment Policy:
- Please Note – Twist Tours operates on a fee for service basis, all monies owed are payable upon the completion of the tour, irregardless of the sale of the home or other conditions. We accept Visa, Master Card, Discover and American Express.
- Scheduling requests will not be confirmed without a valid credit card on file with Twist Tours.
- Photographers are not responsible for taking payment information in the field. If you wish to provide/modify your account information, please call the Twist Tours office directly at 512-428-6851.
- Other Commitments:
- It is the Realtor®'s responsibility to ensure that the listing is ready for the virtual tour to be produced at the arranged time.
- Twist Tours doesn't handle any cleaning, dusting, or moving of furniture - liability reasons! Twist Tours will, at the photographer's discretion, adjust window coverings or turn on or off lights as deemed necessary to better capture the scene(s) and move small items that may be distracting in the photo. The home must be clean and presentable at the scheduled time of the tour.
- The homeowner shall ensure that there are no hazards to the photographer's safety.
- The photographer will do everything to ensure pets stay inside, but are not responsible for pets that escape the property during the photography session.
- Homeowners should ensure children are supervised and out of the camera’s view
- Photographers will do their best that all significant aspects of the property shall be included in the tour unless the condition of said aspect has a negative impact on the tour. This shall be left solely up to the photographer's discretion, unless specific aspect(s) of the property are specifically requested by the agent or the homeowner.
- Once the home has been photographed, the service may not be canceled. The agent will be charged the full price of the package ordered. In addition, the Photographer will not retouch images in order to disguise any known defects and/or physical structures such as cracks in walls or driveways, powerlines, water towers, etc.
- All Virtual Tours and Still Photos will be processed and sent to the client by 5pm the following day after the photo shoot.
- Copyright Notice:
- Twist Art LLC keeps the copyright protection of all web pages and digital images. Twist Art LLC reserves the right to use all images for promotion of Twist Art LLC but not a third party.
- The original REALTOR® who paid for this service, has permission to use these images on any electronic or printed form of advertisement for the promotion of that property.
- Images cannot be altered after they are in your possession.
- Images cannot be sold to another REALTOR® who takes over an expired or withdrawn listing.
- Failure to pay for the images will result in a copyright infringement/violation. You will be asked to remove the image from any electronic or printed form of advertisement. Failure to stop using them will result in legal action.